FAQ

Every product in our range—from bird feeders to nesting materials—is selected with wildlife welfare and environmental sustainability as our top priorities. We source sustainable woods for our bird tables, use preservative-free formulas in our foods, and ensure our packaging is minimal and recyclable. When you shop with us, you’re supporting a supply chain that respects nature at every step.

Yes! We understand that squirrels can sometimes dominate feeding stations. Our range includes specially designed squirrel-proof feeders and feeder stations that allow birds to feed in peace while deterring larger visitors. Look for products in our “Bird Feeder Stations & Poles” and “Easy-Clean Bird Feeders” categories.

We offer a variety of seed mixes tailored to different bird species and nutritional needs. Our Bird Seed Mixes are general blends that attract a wide variety of garden birds, while our Badger Food and Duck & Swan Food are specially formulated for those animals. For convenience, we also offer Bird Food Bundles that combine complementary products for a complete feeding solution.

Bird box hole protectors are essential for preventing predators (like squirrels or larger birds) from enlarging the entrance hole and accessing eggs or chicks. Our protectors are made from durable, sustainable materials and help ensure nesting birds remain safe throughout the breeding season.

We accept all major credit and debit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for added convenience and security. All transactions are processed through secure, encrypted channels to protect your information.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete payment details on our servers. Your financial security is as important to us as the wellbeing of the wildlife we serve.

We regularly offer special promotions, especially on our bird food bundles and seasonal items. The best way to stay informed is to sign up for our newsletter. We also offer Free Shipping on all orders over £50, making it more economical to regularly support your garden wildlife.

We offer two thoughtful delivery options designed with your convenience and our environmental values in mind:

• 🚚 Standard Shipping (£12.95): Fast, tracked delivery via DHL or FedEx. Orders are processed in 1-2 business days, with delivery in 10-15 business days after shipping.
• 🌍 Free Shipping (Orders over £50): Economical and reliable delivery via EMS. Orders are processed in 1-2 business days, with delivery in 15-25 business days after shipping.

All orders are carefully packed using minimal, recyclable materials to protect both your items and our planet.

After you place your order, please allow 1-2 business days for us to carefully prepare and pack your items. Once shipped:

• Standard Shipping: 10-15 business days via DHL/FedEx
• Free Shipping: 15-25 business days via EMS

You will receive tracking information once your order is on its way to your wildlife sanctuary.

We are proud to ship globally to help wildlife enthusiasts everywhere create their own sanctuaries. However, due to logistical constraints, we are currently unable to ship to some remote areas and parts of Asia. At checkout, you’ll be able to see if we can deliver to your location.

Yes! Both our Standard and Free Shipping options include tracking. Once your order has been dispatched, you’ll receive an email with your tracking information and a link to monitor your package’s journey to your door.

We stand behind every product we sell with our 60-Day Money Back Guarantee. If you’re not completely satisfied with your purchase, you have 15 days from the date of receipt to initiate a return. Once we receive the returned item in its original condition, we’ll process your refund promptly.

To initiate a return, please contact our customer support team at [email protected] within 15 days of receiving your order. Include your order number and the reason for return. We’ll provide you with return instructions and any necessary documentation.

We take great care in packaging your items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange a replacement or refund as quickly as possible—no need to return the damaged item in most cases.

Our team of wildlife enthusiasts is here to help! You can reach us at [email protected]. We typically respond within 1-2 business days. Whether you have questions about product selection, delivery, or wildlife care advice, we’re happy to assist.

No, you can checkout as a guest. However, creating an account allows you to track orders more easily, save your delivery preferences, and receive personalized recommendations for your wildlife sanctuary.

We process orders quickly to ensure your wildlife products reach you promptly. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.